When are Designers Available to Respond to Tickets?

Category: Knowledgebase

Our design team is available Monday through Friday from 9 AM to 5 PM Eastern Standard Time (GMT-5). Please note that we are closed on weekends, late weekday nights, and U.S. holidays. Additionally, ou...

What Will My Bank Statement Show?

Category: Billing

The descriptor that appears on your bank statement depends on the retailer or partner who sold the document. If we are handling the design and production of your document, the charge will reflect our ...

How Can I Access My Sample/Proof?

Category: Support

Once your order is ready for preview, our design team will email you a mockup of the document. You can reply directly to that email or continue the conversation through our ticket system. Be sure to r...

What Seals Are Possible and What Aren't?

Category: Supplies

We offer two types of shiny gold seals for your documents: 1. Raised Gold Ink Seal: This seal is printed using raised gold ink. While it isn't super shiny, it does have a subtle shine and can be felt...

How to Find Seals and Logos for Your Document

Category: Supplies

Sometimes, customers may not be satisfied with the seal or logo used by our designers. In these cases, we’re happy to accommodate requests for different seals or logos. However, it’s important that an...

How are packaged shippped?

Category: Shipping

All documents are packaged in flat packages with reinforced corners to ensure that they remain in excellent condition during transit. This is the standard method for shipping important documents, suc...